Privacy Policy

Welcome to Maple Draw Updates (“Maple Draw Updates”, “we”, “us” or “our”). We operate a licensed Canadian online lottery service that allows eligible players to buy official lottery tickets and access draw information in a secure digital environment.

We are committed to protecting the privacy and security of the personal information (“Personal Information”) that we collect in connection with these services. This Privacy Policy explains how we collect, use, disclose and protect your Personal Information when you visit our website, create an account or purchase lottery tickets through our platform.

Our practices are guided by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation, as well as the principles set out in the Canadian Standards Association’s Model Code for the Protection of Personal Information.

1. Introduction

We are responsible for the Personal Information under our control, including information transferred to third parties for processing on our behalf. We have appointed a Privacy Officer who oversees compliance with this Privacy Policy and applicable privacy laws, and who acts as a main point of contact for privacy-related questions and requests.

2. Identifying Purposes

We collect, use and disclose Personal Information only for specific and legitimate purposes related to the operation of our licensed lottery services. These purposes include, for example:

• creating and managing player accounts;
• verifying age (19+) and Canadian residency to confirm eligibility;
• processing lottery ticket purchases and payments;
• recording entries, results and prize payments;
• communicating with you about your account, draws, results and service updates;
• meeting legal, regulatory, audit and anti-fraud obligations; and
• improving and securing our website and services.

We will identify or make reasonably apparent the purposes for which Personal Information is collected at or before the time of collection. In many cases, the purpose is clear from the context (for example, when you provide payment details to complete a ticket purchase).

3. Information We Collect

Depending on how you use our services, we may collect the following categories of information:

• Identity Information: Name, date of birth (for age verification), and, where required, additional identity documents to confirm eligibility and comply with regulatory requirements.
• Contact Information: Email address, phone number and mailing address so we can set up and service your player account, send confirmations and provide support.
• Account and Transaction Information: Username, login history, ticket purchases, draw entries, prize payments, payment method details (processed via secure payment providers) and account preferences.
• Technical Data: IP address, device identifiers, browser type, operating system, time zone, and information about how you interact with our website. We use this information to maintain security, prevent fraud and understand how our services are used.
• Usage Data: Pages visited, features used, clicks, session duration and similar analytics used to improve our platform and support a safe and reliable player experience.

4. Age Restriction (19+)

Our services are strictly limited to individuals who are 19 years of age or older and physically located in Canada. We do not knowingly collect Personal Information from individuals under the age of 19. We may use age verification tools and request supporting documentation to confirm eligibility.

If we become aware that Personal Information has been collected from an individual who does not meet the age requirement, we will take reasonable steps to delete that information and close any related account, in accordance with applicable laws and regulatory guidance.

5. Consent

We collect, use and disclose Personal Information with your knowledge and consent, except where otherwise permitted or required by law. By using our website, creating an account, or purchasing tickets, you consent to the handling of your Personal Information as described in this Privacy Policy.

You may withdraw or modify your consent at any time, subject to legal and contractual restrictions and reasonable notice. Please note that if you choose not to provide certain information, or if you withdraw consent, we may not be able to offer you some or all of our services (for example, we may be unable to sell you tickets or process prize payments).

6. Limiting Use, Disclosure and Retention

We will use and disclose Personal Information only for the purposes for which it was collected, for compatible purposes that a reasonable person would expect, or as otherwise permitted or required by law. For example, we may share information:

• with government regulators and lottery authorities as required by licensing conditions;
• with payment processors to complete transactions;
• with professional advisors (e.g., auditors, legal counsel) under strict confidentiality; and
• with service providers who help us operate our systems and provide customer support.

We do not sell your Personal Information. Third-party service providers are only given the information they need to perform their functions and are required to protect it and use it solely on our behalf.

We retain Personal Information only for as long as necessary to fulfill the purposes identified in this Privacy Policy, to meet our legal, regulatory and reporting obligations, and to resolve potential disputes. When information is no longer required, it is securely deleted, anonymized or archived in accordance with our retention policies and applicable law.

7. Cookies and Tracking Technologies

Our website uses “cookies” and similar technologies to support secure operation of the site, remember your preferences and help us understand how our services are used. Cookies are small text files stored on your device by your browser.

Managing Cookies

We use both essential cookies (required for security, basic functionality and to remember your choices, such as age and cookie preferences) and optional analytics cookies that help us improve performance and user experience.

Most web browsers accept cookies by default. You can usually change your browser settings to refuse cookies or to alert you when cookies are being sent. If you disable certain cookies, parts of our website may not function properly, and you may experience reduced functionality (for example, needing to log in more frequently).

8. Security

We use reasonable physical, technical and organizational safeguards to protect Personal Information against loss, theft, unauthorized access, disclosure, copying, use or modification. These safeguards include, for example:

• encrypted connections (such as SSL/TLS) for data transmitted between your browser and our site;
• access controls and authentication measures on our systems;
• restricted access to Personal Information to staff and service providers who need it to do their jobs; and
• regular monitoring of our systems to help detect and prevent fraud or misuse.

While we take reasonable steps to protect your information, no system can be completely secure. You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect unauthorized access to your account.

9. Access to and Correction of Your Information

You have the right to request access to the Personal Information we hold about you, subject to certain legal and regulatory limitations. Upon request, we will provide you with information about the existence, use and disclosure of your Personal Information and, where appropriate, access to that information.

If you believe that any Personal Information about you is inaccurate or incomplete, you may request that it be corrected. We will update our records as appropriate and, where reasonable, notify any third parties who have access to the information of the corrections.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory developments, or improvements to our services. The “Last Updated” date at the top of this page indicates when the policy was most recently revised.

When we make significant changes, we will take appropriate steps to inform you, which may include posting a notice on our website, sending an email to registered players, or requesting you to review and accept the updated policy before continuing to use certain features.

11. Contact Us

If you have any questions about this Privacy Policy, wish to request access to or correction of your Personal Information, or want to make a privacy-related complaint, please contact our Privacy Officer:

Maple Draw Updates – Privacy Officer
Email: [email protected]
Address: [Postal Address Placeholder], Toronto, ON, Canada